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FAQ

Everything About Air Filters

What is a MERV rating, and why does it matter?

MERV (Minimum Efficiency Reporting Value) ratings measure a filter’s efficiency. Higher ratings capture smaller particles but may impact airflow. Our Filter is offered in MERV 8, Merv 11, andMERV 13. Choose a MERV based on your air quality needs and HVAC compatibility.

Choosing the right air filter for your home is key to maintaining clean indoor air and ensuring your HVAC system runs efficiently and lasts longer. Here’s what to consider:

  • Check the Size: Look for the dimensions on your current filter or in your HVAC system’s manual or measure the opening where your filter is installed. A precise fit is essential.
  • Understand MERV Ratings: MERV ratings indicate filtration efficiency. For most homes, MERV 8–13 is ideal, but check your system’s specifications—higher ratings can strain some systems.
  • Special Concerns: For allergies, asthma, or pets, choose filters with higher MERV ratings to capture smaller particles and reduce allergens or change filters more frequently.

Right Time Filters makes it simple to maintain cleaner air with high-quality filters tailored to your needs.

Air filters don’t expire, but their effectiveness diminishes over time as they collect dust and debris. It’s generally recommended to replace them every 90 days, or more often if you have pets, allergies, or live in a high-pollution area. As your filter becomes dirtier, it will restrict airflow to your HVAC unit and can cause expensive damage if not regularly changed. Regular replacement ensures cleaner air and maintains HVAC efficiency.
Most air filters should be replaced every 30-90 days, as recommended by HVAC manufacturers. However, this can vary based on your circumstances. Homes with pets, smokers, or individuals with allergies, or those in dusty or polluted areas, may require more frequent replacement. Signs like reduced airflow, visible dirt buildup, or declining indoor air quality can indicate it’s time for a change. For best results, consult your HVAC or filter manufacturer’s guidelines, which account for your system’s airflow needs and efficiency. Regular replacement ensures optimal air quality and system performance. By signing up for Right Time Filters subscription you can avoid the inevitable forgotten air filter and be sure to change it on time. You will see savings in your monthly energy bill and improve your indoor air quality as well!

Everything About Fridge Filters

What if the filter I ordered doesn’t fit my refrigerator?
Not to worry! We will do everything in our power to get you the correct filter. Please submit a support ticket and include the model number of your fridge or the fridge filter you have previously used.
Our filter finder will walk you through a step-by-step process to select the correct filter for your fridge.
You should replace your refrigerator water filter at least every 6 months or after every 170–200 gallons of water dispensed. We offer 1, 2, 3, 4, 5, or 6 month intervals and you can update your subscription at any time.

Subscriptions, Orders and Delivery

How do I create an account?
Accounts are automatically created during checkout. After completing your order, you’ll receive an email with a link to set your password.
es, if you need a temporary break, you can skip a shipment or adjust your next order date to sometime in the future. Simply login to your account, select “manage subscription” to change, pause, or cancel your subscription. Contact customer support for assistance with this process.
Click the “Forgot Password?” link on the login page, enter your email, and follow the link sent to reset your password.

Click here to start the process. Select the quantity of filters you need, enter your size, choose the MERV rating best for you, and pick your desired delivery schedule.

You can track your shipment using the tracking link in your confirmation email, sent once your order ships. Alternatively, log in to your Right Time Filters account:

On a Computer:

Go to “Order History” at the top of the page.
Click “View Tracking” next to the order.

On a Mobile Device:

Open the dropdown menu under “My Products” and select “Order History.”
Tap the “>” button next to your order, then click “View Tracking” under

We will send you a replacement as soon as possible. Please reach out to us at Right Time Filters  and our team will be happy to help.

With Right Time Filters Shipping is always free! Another added bonus of our convenient subscription service.

Billing and Payments

What happens if my payment fails?

Right Time Filters will attempt to process your payment three times and will send out email notifications if still unsuccessful. If you are having trouble updating your payment method, please, contact customer support by submitting a ticket on our support page and our team will be happy to help you to update your payment method.

Refunds are subject to eligibility criteria. Contact the support team for detailed information and you can view our Refund Policy.

We want to provide you with clear information about the processing and delivery of your order. Here’s what you can expect:

  • Payment Processing: Your order will be charged on the specified date set in your account. Once the payment is approved, we will begin processing your order.
  • Order Processing: After payment approval, we require 2-3 business days to process your order. During this time, we carefully prepare your items for shipment.
  • Shipping Confirmation and Tracking: Once your order is processed, we will send you a shipping confirmation email that includes a tracking number. This will allow you to monitor the progress of your package

If it has been more than 3 business days since you were charged please submit a case through our online form.

For your security, payment methods can only be added during checkout and updated via your Right Time Filters account. Customer Care agents do not have the ability to take, update or process payments over the phone.

PrePaid Questions

What is the Right Time Filters prepaid plan?
We offer a discount on all orders that select to prepay for 1 or 2 years! You will continue to receive your air filters on the schedule selected at checkout, but you will prepay for your full yearly subscription upfront. It’s a great way to lock in extra savings.

Please reach out to our Customer Support Team for help with managing your subscription if you have moved.

Unfortunately, you will not be able to update your filter size on a 12 or 24 month prepaid subscription.
After completing the checkout process for an air filter subscription, we invite eligible subscriptions to upgrade to a prepaid plan. Your payment method is charged at the time of checkout for the initial subscription. If you then select a prepaid plan, the upgrade amount is charged secondarily. The prepaid plan charge reflects both the prepaid discount as well as the initial payment.
Yes, you will have the option to adjust the date of your next delivery within your account settings. You will be limited to adjust within a 1 month period from the original shipment date.
We recommend sticking to the filter replacement schedule chosen when setting up your subscription to avoid having any excess filters when it is time to renew. If you do need to delay a shipment, however, you can modify your next shipment date within the Manage Subscription page on your account, and we’ll automatically adjust your renewal.
Yes, your prepaid plan will auto-renew. When your term is nearing its end, we’ll send you a reminder beforehand.
Yes! A prepaid subscription makes a great gift for homeowners, renters, or anyone who could use an effortless way to keep their HVAC system running smoothly. Simply enter their shipping information at checkout, and they’ll receive filters on schedule—without the hassle of reordering. Please note that prepaid plans will automatically renew to the initial payment method, unless changed.

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